FAQ

I don’t remember my password. Help!

Don’t worry. Here’s what you need to do:
Click My Account on the top right of the site page to access the login window.
Click the Forgot your password link available on the bottom right of the login window.
Enter your e-mail ID in the displayed field. We will send you a link in your e-mail.
You can reset your password instantly by clicking the link.

Is it necessary for me to sign up before I buy anything on Minutes N Hours?

Not at all. You just need to enter a valid e-mail id before making a purchase. And choose the option of ‘Continue without password’

Are there any perks of signing up on Minutes N Hours?

Yes. There are definitely a few advantages of signing up:
You will have quicker and smoother transactions
Your past shipping addresses will be saved so that you don’t have to enter them all over again in your next visit.
You can track the history of every order with their details in your account.

Can I pay COD (Cash On Delivery) for every product I buy on Minutes N Hours?

Although we try to make sure all our customers can avail this facility, sometimes due to remote locations or high value of the items, cash-on-delivery option is not available. The product details page indicates whether cash on delivery is applicable for a particular product.

How does the refund process work and what is the time limit?

Once the order is cancelled at the merchant’s website or in case of failed transactions, Minutes N Hours's trustpay ensures that you get the amount to be refunded within 7-15 days of cancelling the order depending upon the bank.

I don’t have a credit/debit card. Can I still make a purchase at Minutes N Hours?

Absolutely! You can try either of the following modes of payment:
Internet banking – You may use your internet-enabled bank account to make the purchase online.
Cash on delivery – You may choose to pay money on the actual delivery of your product(s) at your place. This option, however, is not available for every product.

Do your products come with guarantee/warranty details?

Minutes N Hours guarantees 100% customer satisfaction, security, quality, support and value for money. All products sold on Minutes N Hours are original and covered under fixed period manufacturer warranty for hardware or software issues, wherever applicable. Please read the product page carefully for more details.

I have added a few products to my cart but I won’t be buying them now. Can you save my list?

Yes, absolutely. We will keep your cart saved with us. The selected items will not be removed unless you remove those. However, since our inventory sells out fast, it is advised that you complete your purchase as soon as you can.

I am interested in a product that is sold out. How can I buy it?

on’t be disheartened if a product you like is not available currently. Click the customer care link on the about us page. We will let you know the moment your selected product is back in stock.

How can I be sure of authenticity of your products?

At Minutes N Hours, we guarantee 100% authenticity of our products as we are importing directly from the original equipment manufacturer/licensed distributor.
Our company will refund 100% of the value of the order along with shipping shall a product be ever found or proved to be inauthentic. This is our promise and we stand by it at all times.

What about my refund after cancellation?

Don’t worry as your payment is protected under Trustpay.
We take anywhere from 7-15 working days to complete your refund request. The refund amount will be credited in the same account as you had made the payment from.

What are the cancellation and return policies ?

We take customer satisfaction as our primary objective and in the event you are not happy with the product or want to cancel it before shipment please refer to our cancellation and returns page here.

What do I do if I receive a faulty product?

If you receive a faulty product, we request you to Contact Us within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint and inspect the product. If the product is found to be faulty/defective, we’ll exchange it for you/refund the entire amount, as per your request.

I have questions about shipping and delivery what should I do?

For all shipping and delivery related queries please visit our page here

What do I do if I receive a faulty product?

If you receive a faulty product, we request you to Contact Us within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint and inspect the product. If the product is found to be faulty/defective, we’ll exchange it for you/refund the entire amount, as per your request.

I want to sell my products on Minutes N Hours?

Please contact customer care and we will be happy to assist you

I want to place bulk orders what should I do?

Please contact customer care and we will be happy to assist you